Natural items are not returnable. You have 14 days to return a product.

For all returns, here are the steps to follow:

  • Log in to your tree account
  • Go to My order history and details
  • select the order
  • Select the problematic item in the order
  • wait for the acceptance of
  • Return the item(s) at your own expense, well packaged, to the post office near you
  • Our postal address: Chaussée de Tubize 483A - bte 2 1420 Braine-l'Alleud (Belgium)

Contact us by mail: [email protected]

Refund within 10 days of receipt of the package.