How do I calculate the size of my tree?
From the ground to the top of your tree.
The tree is included in a size category and can be listed either at the top or at the bottom.
The pot, cross or other supports are included in the size of your tree.
What are your tips for keeping a Nordmann as long as possible?
- Avoid a rapid change in temperature. We therefore advise you to leave your tree overnight in your garage, for example, before putting it in your living room.
- Avoid placing your tree too close to a heat source (radiator).
- Place your tree near a window.
Do you sell trees over 2 metres tall with roots?
No, we don't sell such trees because the roots are too imposing and the size of the pot and especially its weight would be too great.
How long can I expect to keep a beautifully cut tree?
A Nordmann has an average lifespan of 4 to 5 weeks. Recommended delivery from November 27.
What are the delivery times for Christmas trees, decorations and accessories?
For Belgium and Luxembourg
Natural and flocked trees
The delivery period for natural trees begins in the third week of November. To find out the exact dates for your locality, please consult the delivery calendar at the checkout stage, just before payment. The delivery date you can select will depend on your delivery address.
- Brussels, Walloon Brabant and Flemish Brabant every day except Sunday
- Flanders: Every Tuesday and Thursday
- Wallonia: Every Monday and Wednesday
- Luxembourg: 2 days in December (please consult the delivery calendar when placing your order before payment).
You will be notified the day before by e-mail and SMS to give you a time slot during which the delivery will be made.
Production time for flocked trees: 72h
Artificial tree(s): 48h (every day of the year)
Decorations and accessories: 48h (every day of the year)
Other countries
Natural Tree(s) : no delivery
Flocked Tree(s) : no delivery
Artificial Tree(s) : 48 to 72h (every day of the year)
Decorations and accessories : 48 to 72 h (every day of the year)
What are the delivery prices for trees, decorations and accessories?
For Belgium
The price for delivery of natural tree is determined when the order is placed, depending on the tree and its size.
Artificial trees and decorations are delivered by Bpost. The price of delivery is determined when the order is placed, depending on the size and weight of the parcel.
For France and Luxembourg
Natural tree(s): no delivery
Flocked tree(s): no delivery
Artificial trees and decorations are delivered by Bpost. The price of delivery is determined when the order is placed, according to the size and weight of the parcel.
How are the trees, decorations and accessories packaged when shipped?
Our natural Christmas trees are delivered in a protective net. This avoids soiling your interior, prevents marks on your walls during installation and protects the tree during transport.
Our flocked trees are delivered in a micro-perforated plastic sheath. This serves the same purpose as the protective net for the natural tree.
Our accessories and decorations are delivered in a protective cardboard box.
Can Sapins.be take care of decorating my tree?
Yes, Sapins.be offers a home decorating service.
When your tree is delivered, a team of decorators will decorate it according to the colors you have chosen.
What guarantees do you give regarding the quality of your trees?
Our trees are selected by our growers to guarantee top quality.
Nevertheless, trees are natural products and it is therefore possible that the tree delivered does not correspond to the expected quality. If this is the case, we will of course replace the tree on the basis of a photo and according to the delivery date.
If I order a tree with a cross, will it be attached to my tree when it is delivered?
We'll fix the cross so that the tree is perfectly straight.
If I replant my tree with roots, will it take root again?
We can't give you a 100% guarantee that it will recover.
However, our potted trees are grown in culture pots, which gives them a better chance of regrowth if replanted.
We therefore estimate a 50% chance that your tree will recover.
Can I order a cut tree without a cross?
Yes, when you order a cut tree on our site, you'll be offered a cross, a water stand or no stand at all.
All you have to do is select the "No stand / no cross" support.
What is the diameter of the Christmas tree?
For artificial Christmas trees, the diameter is displayed when you select the size on the product page.
For real Christmas trees, the diameter is generally around half the height of the tree.
Cut, root-balled or potted: what’s the difference?
A cut Christmas tree, with or without a cross stand, no longer has roots. A Christmas tree with a water stand is also cut, but the stand allows the tree to absorb water, helping it stay fresh for longer.
A root-balled Christmas tree retains its roots, which are protected by plastic wrapping. It should be placed in a pot or planted directly in the ground.
Finally, a potted Christmas tree also retains its roots and is sold directly in its pot.
Does a potted Christmas tree last longer?
Yes, and it can also be replanted after the festive season.
My Christmas tree is losing its needles. Is this normal?
Yes, some needle loss is normal during the first few days after installation.
To keep your Christmas tree fresh and beautiful for as long as possible, avoid placing it near a heat source (radiator, fireplace, stove, etc.) or in an overly warm room. You can also lightly mist the branches with water from time to time to help prevent them from drying out. If your tree is installed in a water stand, remember to check the water level regularly and refill the reservoir when necessary.
Can I change my delivery date?
Yes, as long as your order has not yet entered the preparation stage. Simply send us an email with your order number and your preferred new delivery date.
Do you collect Christmas trees after the festive season?
Collection is scheduled from 2 January, mainly for businesses. For private customers, local authorities generally provide a free Christmas tree collection service.
Do you offer Christmas tree rentals?
No, we only offer Christmas trees for sale.
How much does bespoke Christmas decoration cost?
The price depends on several factors, including production, transport, site access, and whether you require simple lighting or a complete decoration package.
When do you install and remove bespoke Christmas decorations?
For bespoke Christmas decoration projects, installations take place between 15 November and 15 December, while dismantling takes place between 3 January and 17 January.
Is flocking suitable for outdoor use?
Yes, but only when the tree is placed in a covered outdoor area, such as beneath a covered storefront or entrance.
How can I request a business quote?
Send us your delivery and billing details, the type of project you are looking for (indoor or outdoor), your preferred colours and style, your requirements (Christmas trees, garlands, bespoke decorations, etc.), your preferred installation date, and a few photos of the space to be decorated.
Can I pay with eco vouchers?
Yes, you can pay for your order using Pluxee, Monizze or Edenred eco vouchers.